Refund Policy (Australia)
Part of the Cognis Terms of Service (Australia), clause 13.
Last updated: 2 September 2026
First billing period
If you cancel an Agent during its first paid Billing Period, you may stop it immediately and Cognis refunds the part of that charge that corresponds to the unused days, counted from the day after your request to the end of the period. Just write to antonio@cognis.cl, no reason required, and the refund is made through the same payment method. Example: an Agent cancelled on day 3 of a 7-day billing period is refunded 4/7 of that charge.
After the first billing period
You may cancel any Agent, or the whole Service, at any time from the Platform, with no more steps than subscribing took: no phone call, no retention interview and no cancellation fee. Cancellation takes effect at the end of the current Billing Period; the Agent keeps working until then and no further charge is made. From the second Billing Period onwards, payments already made are not refunded on cancellation, because the Service remains available until the end of the paid period. This does not affect any right you have under the Australian Consumer Law or any other law: where the law requires a refund, Cognis provides it.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in this policy limits those rights.
If Cognis ends the Service
If Cognis terminates the Service other than for your breach, or withdraws an Agent or the Service from the Australian market, it refunds the unused portion of any prepaid fee.
How to ask
Write to antonio@cognis.cl. No reason is required. Refunds are made through the same payment method you used.
Cognis SpA · Santiago, Chile